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Privacy Policy

Quilli’s Family Fun Factory Inc.
Effective date: 23/02/2026

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Quilli’s Family Fun Factory Inc. respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when you visit our website or book services.

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1. Who we are and how to contact us

Quilli’s Family Fun Factory Inc.
Phone: (506) 259 7755
Waterpark: (506) 233 8388
Email: info@quilli.ca

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2. What we collect

We may collect personal information when you browse our website, contact us, or book a time slot.

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Information you provide to us

This may include:

  • Your name

  • Email address

  • Phone number

  • Address or billing details if required for your booking

  • Booking details such as date, time slot, number of participants, and notes you submit

  • Information you submit in required forms related to participation (for example, waivers or participant details)

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Information about minors

Our activities may involve minors. Where a booking or participation requires details about a child, we may collect information that a parent or legal guardian provides, such as the child’s name and age or date of birth, only for booking, safety, and administrative purposes.

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Information collected automatically

When you visit the website, certain information may be collected automatically:

  • Device and browser information

  • Approximate location (such as city level)

  • Pages you view and actions you take on the site

  • IP address and timestamps (especially for security and fraud prevention)

This information may be collected through cookies and similar technologies.

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3. How we use your information

We use personal information to:

  • Provide and manage bookings and customer service

  • Confirm reservations and send updates or service messages

  • Respond to questions and requests

  • Improve our website and services, including understanding usage patterns

  • Maintain safety, security, and fraud prevention

  • Comply with legal and insurance requirements where applicable

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4. Bookings and service providers

Our website and booking system are hosted on Wix, and bookings are processed through Wix Bookings. When you make a booking, your information is processed through Wix systems so that the booking can be completed and managed.

We may also use trusted third party service providers to support our operations, such as:

  • Payment processors (depending on the payment method used at checkout)

  • Email and communications tools used to send booking confirmations and notices

  • Analytics tools to understand website traffic and performance

  • Form tools used for required customer submissions

These providers are only given the information they need to perform their services and are expected to protect it.

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5. Payments

If you pay online, payment information is handled by the payment provider used in the checkout process. We do not intentionally store full payment card details on our own systems. Payment processing may be handled by Wix and its payment partners, depending on the method you choose.

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6. Cookies and analytics

We may use cookies and similar technologies to:

  • Make the website function properly

  • Remember preferences

  • Measure traffic and improve performance

  • Support security and fraud prevention

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

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7. Sharing of information

We do not sell your personal information.

We may share personal information in limited situations, such as:

  • With Wix and other service providers needed to operate the site and bookings

  • If required by law, court order, or lawful request

  • To protect the rights, property, or safety of our customers, our business, or the public

  • In connection with a business transaction (such as a restructuring), where permitted by law

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8. Retention

We keep personal information only as long as necessary for the purposes described in this policy, including booking administration, safety, legal, and record keeping needs. We then delete or anonymize it when it is no longer required.

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9. Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, but we work to safeguard your information using appropriate administrative, technical, and physical measures.

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10. Your choices and access

You may request access to your personal information, request corrections, or ask questions about how your information is handled. To make a request, contact us using the details in Section 1.

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11. Children’s privacy

Our services are intended to be booked by adults. Parents or legal guardians provide information about minors when required for booking or participation. If you believe a child’s information was provided without proper authority, contact us and we will review and address it.

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12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

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